Privacy policy

1. SITE OWNER

The www.fromagesbach.com/ website is the property of FROMAGES BACH, SAS with capital of €302,000, whose registered office is located at 03110 Broût-Vernet, France.

The publication manager is Mr Emilien BACH, who can be contacted by telephone on 04 43 90 01 27, or by email at commercial@fromagesbach.fr.

The site is hosted by o2switch, whose head office is located at CHE DES PARDIAUX 63000 CLERMONT-FERRAND, France.

2. TYPE OF DATA COLLECTED

There are several data collection points on this website:

The contact form on the "Contact us" page and the "Order our cheeses" page: Through this form, we collect the following data:

  • First name
  • The name
  • The company
  • The telephone
  • Email
  • Sender's Message

The contact form, present on all product pages to download the technical data sheet: Through which we collect the following data:

  • First name
  • The name
  • The company
  • The telephone
  • Email
  • The sender's comment

The contact form, present on all product pages to request a sample and/or ask for a quote: Through which we collect the following data:

  • First name
  • The name
  • The company
  • The telephone
  • Email
  • Address / Postcode / Town
  • The sender's comment

3. DATA MANAGEMENT AND USE

The purposes of the data collected through these forms are as follows:

  • For contact forms on the site Contact: the data collected enables us to contact the person who has provided his or her data by e-mail or telephone, depending on his or her consent. The request generally results in the sending of a commercial proposal, in accordance with the user's request. By checking the box "I agree to be contacted by e-mail" or the box "I agree to be contacted by telephone", you authorize our team to contact you.

    Once the form has been submitted, the data is sent to us by e-mail and entered into our CRM software. The data collected is kept for a maximum of 3 years within our company.
    The data is accessible to our company's management and to employees authorized to contact you by e-mail or telephone.
    The data collected is never passed on to persons or organizations outside the company.

4. YOUR RIGHTS CONCERNING YOUR PERSONAL DATA

In accordance with the French Data Protection Act, you may exercise your right to consult, modify or delete your personal data. To do so, you can contact us in one of the following ways:

  • By post: FROMAGES BACH, 03110 Broût-Vernet, France France. Ideally, by registered mail with acknowledgement of receipt.
  • By e-mail: to the following address commercial@fromagesbach.fr

5. SECURITY OF YOUR PERSONAL DATA

Our company implements various security measures to ensure the protection of your personal data. These include server encryption and the use of highly secure passwords for access to software and devices likely to access your data.

6. DISCLOSURE TO THIRD PARTIES

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our Web site or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

7. DISASSEMBLY

We use the e-mail address you provide to send you occasional information and updates relating to company news, information on related products, and so on. If at any time you wish to unsubscribe and no longer receive e-mails, detailed unsubscribe instructions are included at the bottom of each e-mail.

8. CONSENT

By using our site, you consent to our privacy policy.

9. COOKIES

9.1 Information on cookies

We use cookies to improve your experience of our website, in particular by collecting statistics and displaying certain functions. These are small text files stored on your hard disk, which enable us to record technical data about your browsing. If you do not accept cookies, some parts of this website may not function properly.

9.2. The purpose of cookies used on this website

The data and statistics collected by means of these cookies are used solely to improve the quality of our services. Here are the different cookies used and their purpose:

  • Youtube: To enable you to view our videos, count the number of views and analyze your video content preferences .
  • Google Analytics: To collect statistics on visits to our website in order to improve your experience.
  • Wordfence: To protect our website from malicious software, in order to secure your browsing experience.

9.3. Your rights concerning cookies

You can modify your preferences regarding the use of cookies at any time.
You can configure your web browser to accept or reject cookies stored on your terminal, either systematically or according to the sender. This can be done either systematically, or depending on the sender.
You can also configure your web browser to offer you the option of accepting or refusing cookies from time to time, before they are stored on your terminal. To exercise this right, please refer to our "How to manage cookies, depending on your browser" section.

9.4. Acceptance of cookies

Registration of a cookie on your terminal is subject to the user's consent. You can change your mind at any time, free of charge, by configuring your browser. If you have set your browser to accept cookies, they will be stored temporarily in a dedicated area of your terminal.
In accordance with European legislation, these cookies are valid for 13 months. In addition, they can only be read by the sender.

9.5. Refusal of cookies

If you refuse to accept cookies from your web browser, or if you delete cookies that have already been saved, you will no longer be able to use certain functions. Some cookies are essential for the proper functioning of certain parts of the site.
We accept no responsibility for any consequences arising from the malfunctioning of our website due to the impossibility of saving or viewing the necessary cookies that you may have deleted or refused.

9.6. How to manage cookies, depending on your browser?

Each web browser has its own specific cookie settings. The procedure is described in your browser's help menu. By consulting it, you will be able to modify your cookie preferences.

To help you, we have listed some links to the cookie management guide of certain browsers: